Another important point is that using AI is not necessarily neutral for a brand. In some cases, it can even damage its image, credibility, customer loyalty and even its sales.
Indeed, the public may interpret the use of AI as a lack of effort, a loss of authenticity, a desire to cut costs at the expense of quality, or a cold-hearted replacement of human labour.
Obviously, it all depends on how AI is used. If it’s used to enhance a genuine video production, to speed up certain technical stages or to offer an original, well-integrated concept, that’s all well and good. But if it becomes the visible centrepiece of the project, without any thought behind it, it can have the opposite effect to that intended. A brand wants to build a connection with its audience.
However, engagement rarely stems from content that is perceived as formulaic. And that is something many companies will learn the hard way.
Take, for example, Coca-Cola’s 2025 Christmas advert. This advert, generated entirely by AI, sparked a great deal of negative reaction. It is Coca-Cola’s second AI-generated Christmas advert, and some people have highlighted the irony of a brand whose adverts in the 1990s featured the slogan ‘you can’t beat the real thing’.


